AGUSTINUS BRAYNER WIRAJAYA; ARTHUR SITANIAPESSY; MEIRANI HARSASI. The Effect of Product Quality, Customer Service, Operational Processes, and Work Environment on Customer Loyalty in Insurance Companies. International Journal of Economics and Management Research, [S. l.], v. 5, n. 1, p. 161–171, 2026. DOI: 10.55606/ijemr.v5i1.621. Disponível em: https://ijemr.asia/index.php/ijemr/article/view/621. Acesso em: 20 jan. 2026.